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Joris Lochy

Customer Support as a Strategic Asset: Shifting the Paradigm from Cost to Value

In the financial sector, a significant number of employees work in the Customer Support (Customer Care) department. However, blogs about the financial (Fintech) sector often overlook this department, ...

16 Jun 2023
Fintech, you get me!
Luigi Wewege

Success stories of American Companies and Investors within Central America

I recently participated in an investment Q&A panel and was asked by someone in the audience to share a few inspiring success stories of U.S. investors or companies that have successfully invested ...

15 Jun 2023
Information
Roenen Ben-Ami

How healthy customer relationships improve bottom-line figures

Running a business is never just about delivering a product people want. While fulfilling needs is important for a business to survive, building positive customer relationships is necessary for an ent...

06 Jun 2023
Business
Alex Kreger

Ten UX Strategies for Next-Gen Digital Banking Products

We see hundreds of new skyrocketing fintech startups and challenger banks. They work hard on usability and design the best financial user experience (UX) to build the next generation of financial prod...

01 Jun 2023
Digital Banking
Adam Lieberman

How Web3 is driving social and financial empowerment

In recent years, Web3 has been put forward as the most significant democratic revolution in the digital space. With big tech monopolies governing the exchange and monetisation of information today, th...

31 May 2023
Decentralized Finance (DeFi)
Vaskar Dey

Revolutionizing Personalized Marketing in BFSI Industry with the power of Location-Based Targeting

In recent times, we observed that the paucity of time has reduced the attention span of customers and intense competition has resulted in shifting of their loyalties. Hence, personalization or targeti...

11 May 2023
Marketing in Financial Services
Ritesh Jain

The Psychological Toll of AI: Erosion of Empathy and Trust in Our Relationships

Artificial Intelligence (AI) is rapidly changing the way we live, work, and interact with each other. From virtual assistants like Siri and Alexa to self-driving cars, which are getting a lot more b

07 May 2023
Artificial Intelligence and Financial Services
Ritesh Jain

Ajay Banga's Appointment as World Bank President: A New Dawn for Global Economic Leadership:

The nomination and subsequent appointment of Ajay Banga as President of the World Bank by President Joe Biden has generated considerable excitement and interest around the global community, stirring e...

04 May 2023
Finextra site news
Aileen Allkins

Fending off the fraudsters: how organisations can protect themselves from cyberattacks

In 2015, a senior executive at Mattel received an email from the company’s newly appointed CEO. The note requested the processing of an overdue payment to a familiar manufacturer. In acting on the ema...

04 May 2023
Information Security
Victor Martin

AI and Customer Experience in Fintech: Personalizing Financial Services

Customer experience encompasses all customer touchpoints with a company, including pre-purchase interactions, the purchasing process, and post-purchase support. With the help of AI, Fintech companies ...

29 Apr 2023
Artificial Intelligence and Financial Services
Adrian Marinica

5 Reasons Why Romania Is a Major Hub of Specialized Tech Talent

According to a 2022 study by ANIS (Employers’ Association of the Software and Services Industry) the Romanian IT market is dynamic and constantly growing, now reaching approximately 220.000 computer s...

18 Apr 2023
Victor Martin

5 Common Mistakes To Avoid When Managing a DAO Treasury

Decentralized Autonomous Organizations (DAOs) have recently gained popularity as a new decentralized governance model. One of the key components of a DAO is its treasury, which holds the funds used to...

01 Apr 2023
Capital Market Technology

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