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In the financial sector, a significant number of employees work in the Customer Support (Customer Care) department. However, blogs about the financial (Fintech) sector often overlook this department, ...
I recently participated in an investment Q&A panel and was asked by someone in the audience to share a few inspiring success stories of U.S. investors or companies that have successfully invested ...
Running a business is never just about delivering a product people want. While fulfilling needs is important for a business to survive, building positive customer relationships is necessary for an ent...
We see hundreds of new skyrocketing fintech startups and challenger banks. They work hard on usability and design the best financial user experience (UX) to build the next generation of financial prod...
In recent years, Web3 has been put forward as the most significant democratic revolution in the digital space. With big tech monopolies governing the exchange and monetisation of information today, th...
In recent times, we observed that the paucity of time has reduced the attention span of customers and intense competition has resulted in shifting of their loyalties. Hence, personalization or targeti...
Artificial Intelligence (AI) is rapidly changing the way we live, work, and interact with each other. From virtual assistants like Siri and Alexa to self-driving cars, which are getting a lot more b
The nomination and subsequent appointment of Ajay Banga as President of the World Bank by President Joe Biden has generated considerable excitement and interest around the global community, stirring e...
In 2015, a senior executive at Mattel received an email from the company’s newly appointed CEO. The note requested the processing of an overdue payment to a familiar manufacturer. In acting on the ema...
Customer experience encompasses all customer touchpoints with a company, including pre-purchase interactions, the purchasing process, and post-purchase support. With the help of AI, Fintech companies ...
According to a 2022 study by ANIS (Employers’ Association of the Software and Services Industry) the Romanian IT market is dynamic and constantly growing, now reaching approximately 220.000 computer s...
Decentralized Autonomous Organizations (DAOs) have recently gained popularity as a new decentralized governance model. One of the key components of a DAO is its treasury, which holds the funds used to...