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04 Jul 2023
For businesses, particularly in eCommerce, aiming for operational resilience and financial health, understanding the full scope of financial implications associated with chargebacks is growing in importance. The costs are far from simple and extend well beyond any initial transaction values. To better understand these costs I've broken down the on...
29 Jun 2023
Something has to be done to reduce the gargantuan amount of time it takes European consumers on average to get through checkout on an eCommerce website. That was our main takeaway from the PhocusWright EU 2023 that took place earlier this month in Barcelona. The European eCommerce landscape is often characterized by a slow checkout process, with an...
21 Jun 2023
As businesses increasingly rely on digital payment systems to drive their transactions, building better customer experiences has become a top priority. One of the most effective ways to achieve this is through collaboration between payments and customer teams. By working together, they can streamline transactions and resolve customer issues faster...
16 Jun 2023
I am constantly exploring strategies to mitigate risk and ensure the growth and stability of our business and partners. One area that always demands attention has to be customer satisfaction. Satisfied customers are not only more likely to make repeat purchases but also become loyal advocates for our brand. However, what happens when customers are ...