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Alex Kreger

Financial user experience: 7 tips to make it outcompeting in 2024

As we step into 2024, the financial industry faces an array of challenges that demand a reevaluation of the way users interact with financial services. Users now expect more than just seamless functio...

07 Dec 2023
Banking Strategy, Digital and Transformation
Alex Kreger

Mobile banking guide: Key features to deliver best UX

Is it possible to remove friction and improve mobile banking usability in just a few days? Many believe it requires a significant amount of time and financial investment. But that's not true. You can ...

04 Dec 2023
Digital Banking
Lydia Coyle

The Modern Mutual - What is your channel strategy?

To navigate the complex landscape of channel strategy, Building Societies must consider their core mission of serving diverse customer needs while adapting to changing technological trends. How do Bui...

27 Nov 2023
Financial Transformation
Alex Kreger

Customer Experience in Banking: Key to the Success of Bank Digital Transformation

The rapid development of digital technology is making new demands on financial brands. Marketing methods that used to work perfectly only a decade ago, don't deliver the expected results anymore. Ther...

22 Nov 2023
Banking Strategy, Digital and Transformation
Lydia Coyle

The Modern Mutual - Launching Innovative Products at Pace

How long does it take Building Societies to update products on the back of rate changes? Rapidly responding to market rate changes is critical for staying competitive, maintaining commercial stability...

21 Nov 2023
Financial Transformation
Robert Houghton

Six steps to ensure compliance in a work-anywhere world

The battle about operating at home, in the office or other locations continues to rage in financial services. Yet in many ways, the debate is irrelevant. The genie is out of the bottle. Ignoring it – ...

17 Nov 2023
Financial Services Regulation
Mantvydas Štareika

How fintech companies can adopt AI without losing their human touch

It’s not entirely surprising to see the fintech industry embrace artificial intelligence with the fervor that it has for the last several years. Adopting the latest technology is part and parcel of wh...

15 Nov 2023
Lydia Coyle

The Modern Mutual - Empowering Colleagues to Deliver Excellence

Are Building Society colleagues doing high-value tasks that drive success of the organisation? "I want employees to have more time to provide good outcomes to the customer rather than doing lots ...

15 Nov 2023
Financial Transformation
Phil Ashton

Adaptable working

The pandemic is thankfully now behind us. Yet, the major conversation around working patterns that it forced onto the table lingers, with firms of all sizes grappling with questions around the benefit...

13 Nov 2023
Fintech innovation and startups
Alex Kreger

Digital Customer Expectations in Banking

In recent years there has been growing discussion on the ability of financial institutions to adapt their services to the expectations of digital-first customers. What should financial businesses cons...

13 Nov 2023
Digital Banking
Craig Farley

The benefits of omnichannel customer contact

The main point of contact for many customers with their financial services provider is with customer service agents in a contact centre. The interactions they have with these agents play an important ...

07 Nov 2023
Cloud Migration
Lydia Coyle

The Modern Mutual - Crafting Exceptional Customer Experiences

Building Societies often boast great NPS scores, but how do they ensure they are really offering an exceptional customer experience? Customers and brokers expect more than just friendly service. To en...

06 Nov 2023
Financial Transformation

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