Lydia Coyle

Management Consultant at Woodhurst

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Bio Lydia has spent her career helping Banks, Building Societies and Fintechs to improve their customer experience, reduce IT costs, remove operational risk, modernise and drive more profitable growth. Lydia is passionate about helping Building Societies deliver on their strategy and modernise in a sustainable way to ensure they continue to play an essential role in shaping the financial future for generations to come.

Blogs

Financial Transformation

The Modern Mutual - Forging Successful Partnerships

04 Jan 2024

"Partnerships are key. Where we have been in the past is a supplier relationship. What we are building now for the future is a partnership focused model." - Chris Hunter, Deputy CEO of Darlington Building Society What makes a good partner? Shared vision and values: Identify potential technology providers that share your customercentric ...

Financial Transformation

The Modern Mutual - Becoming Technology Enabled

05 Dec 2023

Modernising the tech stack is fundamental to becoming a Modern Mutual – prioritising automation, channel consistency, seamless customer experiences, and leveraging insights from data. Whilst modernisation isn’t just about technology, it does still play a key role in delivering a better, more efficient and digitally enabled service to your customer...

Financial Transformation

The Modern Mutual - What is your channel strategy?

27 Nov 2023

To navigate the complex landscape of channel strategy, Building Societies must consider their core mission of serving diverse customer needs while adapting to changing technological trends. How do Building Societies create the optimal physical channel strategy? Preserving the human touch: Branches can remain a differentiator and a key point of val...

Financial Transformation

The Modern Mutual - Launching Innovative Products at Pace

21 Nov 2023

How long does it take Building Societies to update products on the back of rate changes? Rapidly responding to market rate changes is critical for staying competitive, maintaining commercial stability and demonstrating that you are doing the right thing for your members. Speed matters: Being swift in updating your product offerings to reflect rate...

See all Lydia's blogs