The long read
Is it a bird? Is it a plane? No, it’s super-app: How to use hyper-personalisation in your business

Is it a bird? Is it a plane? No, it’s super-app: How to use hyper-personalisation in your business

Hamish Monk
-254 m

The super-app is the final boss of hyper-personalisation; the assembled endgame of the personal fina...

What Gen Z want from UK fintech

What Gen Z want from UK fintech

Sehrish Alikhan
19 Apr 2024

As the digital era of financial services progresses, the UK fintech sector has reached new and diver...

What’s the outlook for challenger banks in 2024?

What’s the outlook for challenger banks in 2024?

Ian Rand
22 Mar 2024

From the throes of the financial crisis back in 2008, challenger banks burst onto the scene seeking ...

What’s happening at Temenos?

What’s happening at Temenos?

Níamh Curran
27 Feb 2024

Temenos shares dropped on 15th February after Hindenburg Research published a report with damning al...

Banking customer experience in 2024: Personalisation, accessibility and AI

Banking customer experience in 2024: Personalisation, accessibility and AI

Tracey Dunlap
06 Feb 2024

Financial institutions have undergone a reckoning in the last decade, driven by rapid digital transf...

Why financial services branches put customer requirements top of the agenda

Why financial services branches put customer requirements top of the agenda

Kelly Lane
25 Jan 2024

Amidst the challenges posed by rising energy costs and the surge in e-commerce during and after the ...

How can behavioural authentication enhance a bank’s customer experience?

How can behavioural authentication enhance a bank’s customer experience?

Sehrish Alikhan
24 Jan 2024

In an age where digital experiences are being redefined by giants such as Netflix and Amazon, banks ...

Rise of the superapp

Rise of the superapp

Sehrish Alikhan
10 Jan 2024

Gartner forecasts that 50% of the population will be using superapps by 2027, predicting a skyrocket...

How leading finance and insurance firms are already capitalising on AI

How leading finance and insurance firms are already capitalising on AI

Theo Michalopoulos
10 Jan 2024

AI has an incredible breadth and variety of use cases for financial services organisations – but the...

Will 2024 be a progressive year for fintech investment?

Will 2024 be a progressive year for fintech investment?

Kirsty Rutter
04 Jan 2024

The fintech investment landscape in 2023 has been challenging, with a strong focus on generative art...