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Steve Morgan

Renewed sanction lists add complexities into the banks’ KYC process – can technology support?

The invasion of Ukraine passed its second anniversary recently and with that, sanctions have been revised and updated against groups or individuals linked to Russia and its allies. For example, the UK...

17 h
Banking Strategy, Digital and Transformation
Steve Morgan

Filling the customer service gap with the latest AI

Personalised offers for products and services and timely advice for financial and wealth management, especially with the cost-of-living crisis, are all examples of banks offering tailored services to ...

20 May 2024
Artificial Intelligence and Financial Services
Steve Morgan

What Australia taught me about innovations in fintech and banking

While I did not go there to work in a bank, I ended up in senior operations and change leadership roles for the lending business of ANZ, one of Australia’s biggest banks, for nine years. What I experi...

14 May 2024
Banking Strategy, Digital and Transformation
Steve Morgan

How is the EU AI Act Going to Affect Banks’ AI Adoption Ambitions?

As we steam ahead into 2024, while banks experiment with generative AI, they also need to be aware of how regulators will scrutinise how they use AI. Of specific concern is how the impact of the EU’s ...

15 Mar 2024
Artificial Intelligence and Financial Services
Steve Morgan

Beyond White Label Banking to Banking as a Service

White label banking is evolving from how it used to be a single-threaded product offer, to a broader and deeper banking as a service or embedded banking using modern technology. This concept of buying...

09 Jan 2024
Banking Strategy, Digital and Transformation

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