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Customer acquisition, onboarding and engagement, underwriting and risk management, billing and claims – all these areas are being changed by the digital innovations. Digital Insurance Trends is a group for professionals who are interested in Insurance Technology, Fintechs, and Solutions Providers - as well as Global Industry Intelligence.
All insurtechs have something in common: they promise to improve the customer experience over traditional players. And yet I’m surprised to see that many of them have decided to focus more on the tech...
Customer ratings can be tricky for any business, but in the insurance industry it poses some unique challenges. For legacy insurers, who are inherently local, customer reviews can be highly volatile –...
Insurance is, in theory, one of the most virtuous concepts on earth. It is a natural extension of – or even an improvement on – social security. Everyone pays a small contribution so that when an unlu...
The insurtech landscape has changed quite a bit over the last decade. We're starting to see some business models take off, while others are hanging by a thread. So which ones are most likely to succee...
Will we see more insurtech bankruptcies in 2024? How about AI dominating the industry? To put a twist on these trends and predictions articles for the new year, I've broken mine into two parts: Borin...
I have previously discussed how insurers are now able to build a more accurate and holistic view of their portfolios, and we have also looked at the technologies available to them as they work towar...
by Franklin Manchester and Julie Muckleroy “Names are the sweetest and most important sound in any language.” Dale Carnegie’s words from nearly a century ago suggest an answer to a question troubling ...
Insurance profitability is being squeezed by rising costs and competition, while the ability to do anything material about this is being hampered by outdated technology and working practises. But ther...
How Digital twin technology can be leveraged in insurance industry Digital Twin technology has been around for decades. The concept is believed to have its origin at NASA when simulations were carrie...
The ripples from Amazon’s announcement that it was entering the UK insurance market with its own aggregator are still gently washing over the industry. I say ripples, because it was not quite the sho...
Many in the insurance industry see embedded insurance as the logical next step in the industry’s evolution. Proponents argue that with its promise to disrupt insurance distribution, embedded insurance...
News of the FCA’s Consumer Duty regulations sparked some lurid headlines about heads of financial services firms being heavily fined for failing on customer service. Setting aside the hyperbole, the ...