15 May 2024
All insurtechs have something in common: they promise to improve the customer experience over traditional players. And yet I’m surprised to see that many of them have decided to focus more on the tech and building a great digital customer acquisition experience without investing in customer lifecycle management (aka customer care) – and even less i...
18 Apr 2024
Customer ratings can be tricky for any business, but in the insurance industry it poses some unique challenges. For legacy insurers, who are inherently local, customer reviews can be highly volatile – with some branches receiving much better feedback than others. With insurtechs on the other hand, providing a unified customer experience across bord...
21 Mar 2024
Insurance is, in theory, one of the most virtuous concepts on earth. It is a natural extension of – or even an improvement on – social security. Everyone pays a small contribution so that when an unlucky event happens to one person, we all contribute to helping them.In that sense, insurance is all about caring and protecting people so that we can l...
22 Feb 2024
The insurtech landscape has changed quite a bit over the last decade. We're starting to see some business models take off, while others are hanging by a thread. So which ones are most likely to succeed? The word ‘insurtech’ dates back to the early 2010s. Today, some potential contenders have emerged, but we have yet to see a clear industry winner. ...