The long read
The evolution of the phone call in 2021

The evolution of the phone call in 2021

Jonjie Sena
14 Jan 2021

This year, the pandemic has kept us apart physically, but humans are nothing if not innovative, and ...

2021: Reinventing the Financial Services Value Chain

2021: Reinventing the Financial Services Value Chain

Joe Channer
13 Jan 2021

The banking environment is becoming increasingly challenging for smaller and mid-sized firms to oper...

Payments, Sustainable Banking and Retail Reprioritisation of Digital

Payments, Sustainable Banking and Retail Reprioritisation of Digital


12 Jan 2021

As millions of consumers raced online, COVID accelerated the urgency for digital banking. And there,...

Breaking New Grounds: How Fintech and Industrial Partnerships Can Boost Financial Inclusion

Breaking New Grounds: How Fintech and Industrial Partnerships Can Boost Financial Inclusion


11 Jan 2021

There are currently over 1.7 billion people in the world that are unbanked and lacks access to basic...

Why Fintech Innovation will Power Banking’s Next Decade

Why Fintech Innovation will Power Banking’s Next Decade

Marco Mottadelli
08 Jan 2021

Across a number of industries, the impact of the global pandemic can be summed up at its very core a...

The challenge of chargebacks

The challenge of chargebacks

Mike Elliff
07 Jan 2021

2020 saw many powerful shifts in our society. From a business point of view, the rise of online shop...

Volatility and recovery: The role of alternative data in 2021

Volatility and recovery: The role of alternative data in 2021


06 Jan 2021

Demand for alternative data grew significantly in 2020 as institutional investors sought to understa...

The Power Within: How do financial services businesses unlock the skills needed to compete?

The Power Within: How do financial services businesses unlock the skills needed to compete?


05 Jan 2021

Addressing skills shortages is a constant challenge for tech leaders at financial services organisat...

A return to relationship banking

A return to relationship banking

Elliott Limb
04 Jan 2021

The move away from customer-centric banking was so gradual that we barely noticed it. There was a ti...

Finextra’s Top Long Reads of 2020

Finextra’s Top Long Reads of 2020

Madhvi Mavadiya
24 Dec 2020

With 2020 drawing to a close, we take a look back at our most popular long reads over the course of ...

Navigating core banking in Covid-19’s economic climate

Navigating core banking in Covid-19’s economic climate


23 Dec 2020

At first glance, the premise of attempting to satisfy ever-more demanding consumer expectations see

SCA: With weeks to go until Europe’s deadline, is the industry prepared?

SCA: With weeks to go until Europe’s deadline, is the industry prepared?

Brian Gaynor
22 Dec 2020

With just weeks to go before the 31 December 2020 deadline for Strong Customer Authentication (SCA) ...